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I used resource hero for a project with a client who needed to implement automated resource management for 100s of employees. Resource Hero provide a great data model for the resource management, and fantastic out of the box features for customization and editing resource forecasts.
The client had a very mature and complex system for determine what the forecasts were, and the simple design of Resource Hero made it easy for us to add a layer of automation (i.e. automatically creating resource forecast based on the products added to an opportunity).
Ralph Callaway, President & Principal Architect
Callaway Cloud Consulting
Jackson Hole, WY
We use Resource Hero to maintain the forecast hours for over 250 employees across the United States. Not only was the system simple for our users to adopt but the team at Resource Hero has been fantastic as well. As we rolled the product out and had needs that required some unique thinking to address, the Resource Hero team was more than willing to share their knowledge and help us make this a product we now depend on daily!
It is also promising to hear of the forward thinking approach they have to upcoming versions of the system. They seem to be on the ball when it comes to anticipating and planning for the next need their clients will have.
Greg Goodale, Director Business Analysis
Before Resource Hero, our organization was using a headache-inducing excel spreadsheet to track capacity for hundreds of projects in five offices across the country. Thanks to Resource Hero, we are now able to track and forecast our capacity using their elegant and intuitive interface that’s built right into our Salesforce platform. We looked at more expensive solutions with less functionality and are extremely happy that we chose to go with Resource Hero.
Not only does the Resource Hero app add value to our organization, but their customer service is always top-notch. Working with the Resource Hero app and staff has been an excellent experience and I would highly recommend their services to any organization looking to more efficiently track their capacity.
Lee Goldin, Salesforce Manager
Nonprofit Finance Fund
New York, NY
After two years of searching for a resource planning solution that would meet our consulting firm’s unique needs, we finally stumbled upon Resource Hero and have never looked back. The user interface is intuitive, its integration with Salesforce is seamless, and its customizability is invaluable. Furthermore, the RH team has been extremely supportive–patiently walking us through every step and always available to answer questions. No other solution that we looked at could even be considered a close number two.
Charles Khoury, Director Corporate Performance
We have been using Resource Hero for 2 months and it has been an excellent addition to our business. Our users have found it very simple to understand and adopt and we management is now receiving valuable real time data on what projects and clients the team is spending their time on, and if there are concerns with over servicing which in turn will allow us to make more informed decisions.
During the set-up phase Pinaki from Resource Hero was always available to assist and provide instructions along the way which has been very helpful, particularly as we’re based and opposite ends of the world.
Lachlan Fox, Chief Accountant
We evaluated a number of professional services automation apps on the app exchange. We selected Resource Hero for its ease of use… other options were overly complicated and failed the usability test. Great product and the team at Resource Hero really are super responsive. Because it is on the salesforce platform have been able to integrated it into our account system and project management system. We are very happy with it… keep up the good work guys!
Barret Cunningham, Founder and Director
We evaluated many apps to track resource usage for our service delivery and Resource Hero came out on top for ease of use and because it just works. We didn’t need to spend lots of time training people how to use it as it is intuitive. Plugging directly into our custom Project object was also key. The support notes and team were great in getting us all set up. Great App, great team to work with.
Walter DeWildt, CTO
The highest rated forecasting and time tracking app on the
Salesforce App Exchange. Here are a few happy customers.