Services

Solving Salesforce challenges live

Our Office Hour Sessions bring incredible speed, efficiency, and productivity to what we can accomplish together.

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A cross between services, training, and co-creation

During our Resource Hero Office Hour Sessions everything that we do, we’ll do together. You’ll have direct access to book a live one-on-one 1-hour video conference session with our Salesforce professionals at your convenience. Each session allows you to talk through your needs, see our solution engineering process, learn about Salesforce capabilities, and watch us implement it in real-time. You’ll see every click as we explain what we’re doing and it’ll be recorded so you can refer back to it later.

Woman in a virtual Resource Hero Office Hour meeting with a Salesforce pro.

Office Hour Sessions

A few things we can help you with

There are so many things we can do on the Salesforce platform, during our Resource Hero Office Hour Sessions we like to break it down into bite-sized chunks. Here are a few common ways we’ve helped customers get the most out of their Salesforce investment. And keep in mind, you don’t need to be a Resource Hero customer to take advantage of this service.

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Custom objects and fields

Set up and include the right data objects and input fields to capture and organize your information.

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Salesforce User Interfaces

Optimize how your users interact with Salesforce to make it as easy for them as possible.

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Reports and Dashboards

Surface the right data in the right way for you to make the most informed business decisions.

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Process Automation

Utilize Flows, Triggers and more to make Salesforce do the work.

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Salesforce Adoption

Analyze usage, efficiency and ROI to recommend ways to drive adoption and utilization.

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Administrator Support

Get help matching business objectives and use cases with Salesforce capabilties.

What a typical Office Hours session looks like

Teaching and co-creation are at the heart of our sessions. Here’s our simple and straight-forward approach to working agile with you.

  • 1

    You’ll book an appointment

    Using our online scheduling tool, find a time that’s convienient for you.

  • 2

    You’ll explain what you’re looking to do

    Walk us through your use case and the challenge you’re facing.

  • 3

    We’ll ask some questions

    We make sure that we fully understand what you’re trying to do and how it fits into the bigger picture.

  • 4

    We’ll explore the options

    Salesforce always has a few ways to approach a solution. We’ll discuss these options, weigh the pros and cons, and decide the best way forward.

  • 5

    We’ll build out the solution

    You’ll watch us build it, hear us explain as we work and test the solution, and have plenty of opportunity to ask questions along the way.

Meet the experts running the Office Hour Sessions

Bill Kuehler , Co-Founder

Bill Kuehler is the co-founder and head of development at Resource Hero, an MVP on Salesforce with 15 years of experience, and a community leader and educator.

Steve Sanders , Salesforce Solutions Engineer

Steve Sanders joined the Resource Hero team in 2023 as our Salesforce Solution Engineer. Using strategic thinking, complex problem solving, and advanced communication skills, Steve translates the gap between business and IT. Highly focused on customer success, he builds trusting relationships with our clients by understanding and finding solutions for their emerging business needs and challenges.

Schedule a discovery call to see if Office Hour Sessions will work for you

It's free!