NOTE: Resource Hero is transitioning from a Salesforce Checkout partnership, where subscriptions are handled via the AppExchange, to a Salesforce ISVForce partnership, where we’ll oversee subscription details externally. Over the next few months, customer accounts will be migrated and you’ll be informed once this process is complete. If you have not yet been migrated, please refer to the How can I view and update my account details (Checkout) page for guidance on adjusting licenses, updating payment information, downloading receipts, and more.
In order to view information about your Resource Hero subscription, view and update your payment methods, update billing information, and view and download past invoices and receipts:
1. Navigate to the Resource Hero Customer Portal hosted on the Stripe platform
- Enter the billing address for your account, then click Send. If you’re not sure which billing email address we have on file, you can confirm by sending an email to [email protected]
- You should receive an email containing a link to log into the portal. Click the Log in button
- Once logged in, you can view information about your current subscription, view and update your payment methods, update billing information, and view and download past invoices and receipts:
Requests to add or remove licenses from your account should be sent to [email protected].