Resource Hero Privacy Policy

Last modified: May 2018

At Resource Hero, LLC., a New Jersey Limited Liability Company (“Resource Hero”, “Company”, “us”, “we”, “our”), we respect and protect the privacy of visitors to our website, www.resourceheroapp.com and the other websites under the www.resourceheroapp.com domain (collectively, the “Sites”), and our customers who use our Salesforce AppExchange applications and related services (together with the Sites, the “Service”).

This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect visitors’ and customers’ (“Users”) information as part of the Service. Any discussion of your use of the Service in this Policy is meant to include your visits and other interactions with the Sites and Services, whether or not you are a user of the Resource Hero application

By using the Service, you do hereby warrant and represent that 1) you have read, understood and agreed to all terms and conditions stated herein, including our Terms and Conditions, available on the Terms and Conditions page of the Resource Hero website, incorporated herein by reference, which govern the use of the Service, and 2) you are giving Resource Hero permission to use and store such information consistent with this Privacy Policy and our Terms of Service.

Personal information
We collect Personal Information about you when you provide such information directly to us or when Personal Information about you is automatically collected in connection with your use of our Services. Following is a description of the types of data we collect and the purposes of collection and processing.

  • First and last name
  • Title
  • Email address
  • Company name
  • Company address
  • Company size
  • Website
  • Phone numbers

We process this information for marketing purposes and to provide support to present and prospective customers.

Billing Information
For customers who pay by either credit card or ACH, we will also collect payment information and will associate it with a Stripe Subscription ID. We do not store any payment card information ourselves; payment card data is collected and retained by our subprocessor for this information, Stripe. We retain only the Subscription ID.

For other paid customers we will collect and maintain billing information (outside of the web site).
For all paid customers, we maintain a record of Service subscriptions, invoices and payments.
Billing information and payment records are processed in order to provide Services to our paid customers and to comply with legal and contractual requirements.

Online Form, Email and Chat Data
When you fill out an online form, for example to subscribe to a newsletter, or engage in email or online chat communications with us, you may voluntarily supply us contact and other information and we may also retain a record of any communications with you or activities you perform.
Data from these sources is processed in order to supply you with information that you request from us, and may be used for direct marketing and analytic purposes.

Event Data
When you register for a Resource Hero event, we will collect contact information from you and when you attend, we will retain a record of your participation.

Event subscription data is collected in order to provide you with access to events that you have requested. We may also use your contact information for direct marketing purposes. Event attendance data is processed by us to better understand our user base and for marketing purposes.

Support Ticket Data
When you submit a support ticket through our systems, we will collect company and contact data, and record activity related to your request.

Information submitted as part of support tickets is processed by us in order to provide help to you in using the Service, to contact you about your request(s), and to improve our products and services.

Blogs and Community Forums
The Service offers publicly-accessible blogs or community forums. You should be aware that any information provided in these areas may be read, collected, and used by others who access them. If you elect to post something in a public area of our Service, any Personal Information or content that you voluntarily disclose for posting to the Service, becomes available to the public, as controlled by any applicable privacy settings. If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users have copied or saved that information. To request removal of your Personal Information from our blog or community forum, contact us at support@resourceheroapp.com or through the contact form on the Resource Hero website. In some cases, we may not be able to remove your Personal Information.

From time to time, we post customer testimonials on the Sites which may contain Personal Information. We obtain the customers’ consent to post their names along with their testimonials.

Information submitted by you to our blogs and community forums is processed by us in order to help users report and resolve problems with the Service, to communicate with users of the Service, and to improve our products and services.

Use and Disclosure of Information
Resource Hero may use Personal Information provided to operate, improve upon, and personalize the Service, for billing identification and authentication, to contact and communicate with you about the Service and your use of the Service, to support use of the Service, to send marketing materials (subject to your opt-out option), for research purposes, and to generally improve the content and functionality of the Service. We may also combine your Personal Information with third-party analytics information to build a broader profile of our individual Users so that we can serve you better and provide custom, personalized content and information. Additionally, we may use the Personal Information we collect for identification and authentication and fraud prevention, to analyze Site usage and improve the Service, for internal market research, troubleshooting problems, to enforce our Terms of Service, and as otherwise set forth in this Policy. Note that we will never email you to ask for your account information; if you receive such an email, please forward it to support@resourceheroapp.com.

We use financial information solely as authorized by you in accordance with the Service, in order to process your payments.

Third-Party Processors
Resource Hero shares Personal Information with its third party service providers (such as its payment processors and hosting partners) to provide the necessary hardware, software, networking, storage, and other services we use to operate the Service and maintain a high quality user experience.

We use third party analytics tools to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser as part of a web page request, including the web pages you visit, your browser add-ons, and other information that assists us in improving the Service.

Resource Hero may store Personal Information in third-party marketing, CRM and mail-management software, in order to facilitate interactions with users or potential customers.
In all situations where Resource Hero discloses Personal Information to third parties acting as service providers or “agents” on behalf of Resource Hero, Resource Hero will require the recipient to protect and only use Personal Information in accordance with this Privacy Policy. We do not permit our service providers to use the Personal Information we share for their marketing purposes.

Analytics and Logs
We may collect and use the analytic information from our own systems and from third parties together with your Personal Information to build a broader profile of our individual Users so that we can serve you better.

Resource Hero gathers certain information automatically and stores it in log files. This information includes internet protocol addresses as well as browser, internet service provider, referring/exit pages, search terms, operating system, date/time stamp, and clickstream data. Occasionally, we may connect Personal Information to information gathered in our log files, as necessary to improve the Service for individual customers. Otherwise, we generally use this information as we would any Usage Data, to analyze trends, administer and maintain the Service, or track usage of various features within the Service.

Other Information Sharing
In addition to the purposes described above, we disclose Personal Information to respond to subpoenas, court orders, on legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations or our Terms of Service, or as otherwise required by law.

We may share information, including Personal Information with any member of Resource Hero which includes any entity that controls, is controlled by, or under common control with Resource Hero.

Cookies
Some Personal Information is automatically collected when you visit our site or use our Services, through the use of cookies and other tracking technologies.

Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Note that disabling cookies on your mobile device or browser may prevent us or our business partners from tracking your browser’s activities in relation to the Service. However, doing so may disable many of the features available through the Service.

Links to Other Websites
The Service contains links to websites and applications other than the Service, including websites and applications operated by affiliates and other third parties. Please be aware that we do not determine and we are not responsible for the privacy practices or content of websites and applications operated by third parties. Your browsing and interaction on any third party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies. We encourage you to be aware when you leave the Service, and read the privacy statements of third party websites and applications linked to the Service. Resource Hero does not endorse and is not responsible for the practices of third parties or their websites or applications. In addition, you agree that we are not responsible for and we do not control any third parties that you authorize to access your User Content or Resource Hero data. If you are using a third party website or service and you allow such a third party access to your User Content or Resource Hero data, you do so at your own risk. This Policy applies only to information collected by the Service.

Choice
If you are a Resource Hero customer and would like to opt-out of getting marketing communications from Resource Hero please use the contact form on the Resource Hero website and select Privacy / GDPR Request in choice section. Note that by opting out of receiving Marketing materials, Resource Hero customers will still receive important release related communication to include release feature and timelines.

Data Retention
Resource Hero will retain Personal Information we process on behalf of our customers or collect directly from our customers for as long as needed to provide Service to our customers, subject to our compliance with this Policy. We may further retain and use this Personal Information as necessary to comply with our legal obligations, maintain accurate accounting, financial and other operational records, resolve disputes, and enforce our agreements.

Customer Controlled Data within the Resource Hero Application
Unless explicitly granted, Resource Hero does not have access to the customer’s Salesforce environment. Resource Hero does not control the privacy practices of a customer’s Salesforce instance.

The Resource Hero Service allows customers to store Personal Information about their internal and external resources within their Salesforce environment. This data is under the direction of, and under the sole control of the customer.

Privacy requests related to this data should be directed to the customer and not Resource Hero. Questions related to the processing of privacy requests for customer controlled data can be submitted via the contact form on the Resource Hero website.

Changes to the Privacy Policy
We may, in our sole discretion, modify or update this Policy from time to time. If we make any material changes to this Policy, we will endeavor to notify you by email or by posting a prominent notice on the Sites prior to the change becoming effective but will not be liable for any failure to do so. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Service constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of the Service.

Business Transactions
Resource Hero may assign or transfer this Policy, and your User account and related information and data, including any Personal Information, to any person or entity that acquires all or substantially all of the business, stock or assets of, or is merged with Resource Hero. We may also transfer or assign such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolution or similar transactions or proceedings, provided that the recipient of such information will continue to be bound by the terms of this Privacy Policy.

What Rights Do You Have Regarding Your Personal Information?
You have certain rights with respect to your Personal Information, including those set forth below. For more information about these rights, or to submit a request, please email support@resourceheroapp.com or submit a request through the Contact form on the Resource Hero website and select the Privacy / GDPR option.

Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need to you to provide us with additional information, which may include Personal Information, if necessary to verify your identity and the nature of your request.

  • Access: You can request more information about the Personal Information we hold about you and request a copy of such Personal Information.
  • Rectification: If you believe that any Personal Information we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data.
  • Erasure: You can request that we erase some or all of your Personal Information from our systems.
  • Withdrawal of Consent: If we are processing your Personal Information based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Information, if such use or disclosure is necessary to enable you to utilize some or all of our Services.
  • Portability: You can ask for a copy of your Personal Information in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
  • Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Information for certain purposes.
  • Restriction of Processing: You can ask us to restrict further processing of your Personal Information.
  • Right to File Complaint: You have the right to lodge a complaint about Company’s practices with respect to your Personal Information with the supervisory authority of your country or EU Member State.

Resource Hero has no direct relationship with the individuals, or companies with whom our customers may interact using the Service. Any such individual seeking access to, or who would like to correct, amend, or delete data which may be stored in the Service should direct his query to the applicable Resource Hero customer acting as the data controller for such information.

Contact Us
If you have questions regarding this Policy or about the privacy practices of Resource Hero, please contact us by email at support@resourceheroapp.com or by mail:
Resource Hero, LLC.
287 South Main Street
2nd Floor, Suite 12
Lambertville, NJ 08530